How does shipping work now that you’ve restructured the campaign?
If you are an International RAMPAGER, HERO, SURVIVOR, or MAGNATE backer, go to “Manage My Pledge” and set yourself as a US backer. Then, add the $39 for shipping (your half of a USPS Large Flat Rate Box). Shipping to Canada and Mexico is free. As above, go to “Manage My Pledge” and set yourself to be a US backer and adjust your backing to the face value of the tier. Last updated: Wed, Aug 28 2013 12:05 pm EDT
Will there be minis?
Unfortunately, the economics of the campaign don’t allow for minis. The molds per mini for helicopters, tanks, and survivors are $2500 apiece; with production cost per set of miniatures (6 helis, 6 tanks, 8 survivors) being $3 per set for 5000 sets. In choosing between $17,500 for plastic or more content in the form of uniquely playing monsters, we chose to go with monsters. Last updated: Thu, Sep 12 2013 12:03 am EDT
At the MAGNATE level, can I use my business’s logo?
If it’s for a fictitious business, then yes. If it’s a real business, unfortunately not. Last updated: Tue, Aug 27 2013 12:42 am EDT
What’s with the ‘$500 value’ in some of the higher tiers?
The $500 value is from an earlier structure of the campaign where every monster was separately unlocked. After receiving feedback from backers, monsters were doubled up into “Double Feature” packs. This lowered production cost AND shipping cost, which allowed us to lower the amount needed for each overfund to unlock considerably. Last updated: Thu, Sep 12 2013 3:44 am EDT
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.